1What does your soft play rental service offer?

Our soft play rental service offers a wide range of soft play sets for rent that are perfect for birthdays, playdates, family gatherings, or special events. Our collection includes various soft play equipment such as slides, tunnels, ball pits, climbing structures, and more, designed to create a fun and engaging play environment for children.

2How does the soft play rental process work?

Renting soft play equipment from our website is easy! Simply browse our collection, select the items you want to rent and we'll get in touch with you promptly. Upon receiving the contract and deposit, we will confirm the booking for your preferred day. Our team will then work with you to confirm the reservation details, including delivery, setup, and pickup arrangements. After the event, we will collect the equipment from the designated location.

3Is the soft play equipment safe for my child?

Yes! Safety is our top priority. Our soft play sets are designed with safety in mind, using high-quality materials and adhering to strict safety standards. All our equipment is sanitized and well-maintained to ensure cleanliness and hygiene. We also provide safety guidelines for proper use during the rental period to ensure a safe play experience for your child.

4What ages are suitable for soft play?

Soft play is generally designed for children aged 0-5 years.

5Can I customize my soft play rental order?

Yes! We offer various options for customization, such as choosing specific soft play sets to suit your event theme or space requirements. Please contact our team to discuss your customization needs, and we will do our best to accommodate your requests.

6What are your delivery and pickup options?

We offer delivery and pickup options for your convenience. Delivery fees may vary depending on the location and duration of the rental.

7How far in advance should I book my soft play rental?

It is recommended to book your soft play rental as early as possible to ensure availability, especially during peak seasons or busy times. We accept bookings in advance, and our team will work with you to secure your preferred rental date and time.

8What if I need to cancel or reschedule my soft play rental?

We understand that plans may change. Please refer to our cancellation and rescheduling policy, which outlines the terms and conditions for changes to your rental reservation. Our team will do our best to accommodate your requests, subject to availability and our policy.

9How often do you clean your equipment?

Our equipment is thoroughly sanitized and disinfected after each use.

10Are adults allowed to enter the Soft Play area?

Yes, adults may enter the play area (without shoes), but may sit/play on the equipment (excluding floor mats). They should only be in there to support and supervise the little ones.